VICTOR COMPANY
Jl. Perjuangan No. 56 Jakarta Telp.021-555432
email:victor.company@gmail.com, www.victorcorporation.com (1) Letter head
Ref :
RA/VC/21A (2) Reference line
April
12, 2020 (3) Date
line
Mr. Bagus Setiawan
Customer Service Manager
Sharp Corporation
Pahlawan Street No 67
Bekasi (4) Inside Address
Dear
Mr. Bagus Setiawan, (5) Salutation
I am
writing this letter to make complaint regarding the product that I purchased
recently. I bought a washing machine with serial number no. 1234.567 and
product model no. 9876.432 from one of your outlet in Dirgantara Street, no.
15, Bekasi.
The
product did not work properly. Its water player cannot move and when it
operates the machine became very hot quickly. I have lodged a complaint on your
customer service center, but there is no respond or action taken till now.
I have
been a customer of your outlet for long, but this incident made me disappointed
with the service you provide. Therefore, I ask want you to take an action to
resolve this problem as early as possible. I attached a copy of the bill and
photos of the product. (6) Body of the letter
Sincerely, (7) Complimentary
close
RAFFI
Raffi Aditya
Finance Departement (8) The Signature
Enc.1 (9) Enclosure
Part of Business Letter
1. Letter head contains company’s
name, address, email, website as well as its telephone number.
VICTOR COMPANY
Jl. Perjuangan No. 56 Jakarta Telp.021-555432
email:victor.company@gmail.com, www.victorcorporation.com
2. Reference line contains the full name or
initials of the author / company leader
RA
(Raffi Aditya) is the initial of the person who signs the letter.
VC
(Victor Company) is the initial of the person who writes the letter.
21A
is the filling number from the filling system
When
you receive a letter with reference line, you have to reply that letter by
writing you reference line too.
3. Date line If you want to
write a letter there are 2 ways to write a date line. You can write the date
line in British or American style.
American style :April 12th,
2020 or April 12, 2020
British style : 12th April 2020
or 12 April 2020
4. Inside Address is the address
of the recipient
Mr. Bagus Setiawan
Customer Service Manager
Sharp Corporation
Pahlawan Street No 67
Bekasi
5. Salutation it will be easier for us to greet or call the target person
with a greeting like
If the greeting uses "Dear Sir", for
example, then a suitable closing greeting is "Yours faithfully", or
less commonly "Yours really". Meanwhile, "Sincerely" or
"Sincerely yours", is used if the opening greeting uses, for example,
"Dear Mr. Black "," Dear Ms. White ”,
6. Body of the letter
It
is that portion of the letter which contains the message or the information which
the writer wants to communicate. It is usually divided into 3 paragraphs;
opening paragraph, message of the letter, closing paragraph.
Opening
paragraph: This letter to make complaint regarding the product that I purchased
recently.
Message
of the letter: The product did not work properly. I have lodged a complaint on
your customer service center, but there is no respond or action taken till now.
Closing
paragraph: I ask want you to take an action to resolve this problem as early as
possible. I attached a copy of the bill and photos of the product.
7. Complimentary
close
This
should always agree with salutation and it must always be followed by comma or
colon
Dear Sir : Yours faithfully or Yours truly
Dear Mr. Bagus or Dear Ms. White : Sincerely or
Sincerely yours
8. The Signature
The complimentary close will be followed by
signature. Signature will be followed by the name of the person who sign the
letter and his/her position in the company.
Sincerely,
RAFFI
Raffi Aditya
Finance Departement
9. Enclosure
The enclosure is an attachment that is included but
on another page
Enclosure is written if you enclose any file beside
of the letter that you sent.
Enclosure can be written as: a copy of the bill and
photos of the product
Source :
https://www.suratresmi.id/contoh-surat-resmi-dalam-bahasa-inggris/
https://tugassekolah.co.id/2020/07/contoh-bagian-surat-resmi-dalam-bahasa-inggris.html
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